Ariens Company announced Jan. 12 that it has initiated a Recall Alert with the Consumer Products Safety Commission (CPSC) for a small number of Sno-Thro machines with the potential for a safety hazard. According to the CPSC, users trying to clear the collector or discharge chute while the machine is operating could be at risk of a digit or hand injury hazard. However, no incidents of injury or machine failure have been reported, according to the CPSC and the Ariens Company.
The alert covers 1,040 machines that were built in December 2009 and sold through The Home Depot and Ariens dealerships from October 2009 to January 2010. A total of 619 units have been repaired to date. The company has also made repeated attempts to contact any remaining customers of these machines who have registered their units with the company, advising them to bring the machines to a servicing dealer for repair.
“We take any potential risk of injury very seriously and have been working diligently to connect with the remaining customers,” said Dan Ariens, president of the Ariens Company. “The repair is easily handled by our Ariens authorized dealers located throughout the country.”
If you have a Sno-Thro that meets the following criteria, contact Ariens to determine if your unit has been repaired. If your unit has not been repaired, Ariens will assist you in scheduling an appointment for a free repair with an Ariens dealer in your area. For more information, contact Ariens Company toll free at (888) 927-4367 between 7 a.m. and 4:30 p.m. CT Monday through Friday, or visit the company’s Web site at www.ariens.com.
Product Name: 30LE Deluxe Sno-Thro
Model Number: 921020
Serial Number Range: From 000101 to 001229
Date of Sale: October 2009-January 2010
“We want Ariens customers to remain confident in the Sno-Thro brand, which has been a mainstay in snow removal since 1960,” said Dan Ariens. “The affected machines amount to less than one percent of the Ariens Sno-Thro models sold during the 2010 season. Although the scope of the alert is small, it does reinforce the importance for customers to complete the warranty registration cards when you purchase a piece of power equipment. The warranty registration is our means of reaching customers with any safety information related to their purchases.”
Warranty registrations are completed by submitting your name, contact information and serial number for your equipment. Warranty registration cards are included with Ariens’ owners manuals. You can also register Ariens equipment online.