Toro receives customer service award

The Toro Company, a global provider of turf maintenance equipment and irrigation solutions, has been awarded a 2014 Confirmit ACE (Achievement in Customer Excellence) Award. The accolade demonstrates Toro’s long-term commitment to its distributor partners in its on-going efforts to providing best-in-class performance to its end-customers.

The Confirmit ACE Awards program celebrates outstanding achievement in Voice of the Customer and customer experience. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient’s rigorous application of customer experience processes and its outstanding performance as measured by those processes. An elite group of Confirmit clients qualified for an ACE Award.

Toro earned the Confirmit ACE Award for the second year in a row based on its rigorous application of customer feedback processes through a third party.

“This recognition is testament to our commitment to delivering the best customer experience possible,” said Brad Nagel, director of customer care for Toro’s Commercial Business. “We consider Confirmit an important partner in our program’s continued success.”

“Toro is a true leader in customer excellence,” said Henning Hansen, president and CEO of Confirmit. “Its comprehensive program ensures that customer feedback is fully integrated into the company to improve overall business results. We are honored that Toro relies on Confirmit for its customer experience initiatives, and look forward to continuing to support their program as it continues to evolve.”


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