Kubota Tractor Corporation announced a significant investment in its procedure for processing warranty claims, including a new partnership with Tavant Technologies, a leading provider of aftermarket solutions. Going into effect in early 2019, Kubota will deploy the Tavant Warranty On-Demand (TWOD) platform as its sole application for handling warranty claims and related aftermarket business processes. The platform will help Kubota enhance its service quality and operational efficiency when processing and tracking warranty claims.
Kubota is investing in this improved warranty system to benefit its network of 1,100 dealers nationwide. Tavant’s warranty platform is built to help automate and self-check claims during processing. Upon deployment, the system immediately reduces lead times and accelerates throughput rates. It enables an integrated workflow in which all stakeholders can work toward a common objective to eliminate errors, reduce warranty spend, improve product quality, and enhance end-customer satisfaction.
“We chose to reinvent Kubota’s internal warranty process to realize greater transparency and higher efficiency for our dealer network,” said Todd Stucke, senior vice president of marketing, product support, and strategic projects for Kubota Tractor Corporation. “Business processes around warranty claims are part of the services we offer to our stakeholders, and we always want to offer the best products and experiences. This new offering will help Kubota maintain the high level of service and customer satisfaction that is expected from all aspects of our company.
“Because warranty is a complicated process, with hundreds of system components to track and many IT interdependencies, we chose to work with Tavant because of their knowledge of the manufacturing sector and their in-depth experience in the development and deployment of complex enterprise systems.”
Commenting on Tavant’s growing warranty management business, Sarvesh Mahesh, CEO of Tavant, said, “The TWOD platform grew from our extensive work with several manufacturers across the globe. The warranty process was one of the greatest pain points for our clients, so we developed a sophisticated platform to solve challenges in claims processing, supplier recovery, and customer satisfaction. Working with an industry leader such as Kubota is a rewarding validation of our software and of its clear value-add to aftermarket operations.”