Kioti Tractor, a division of Daedong-USA, recently awarded 89 dealers across the United States and Canada who achieved 5-Paw status through the 2001 5-Paw Dealer Excellence Program, the company’s top customer-experience honor.
Launched 14 years ago, the 5-Paw Dealer Excellence Program recognizes exemplary Kioti dealers that provide a top-quality buying experience and premier service to their customers.
“Kioti is grateful to our passionate and dedicated dealer network for the crucial role they play in our Pack,” says Peter Dong-Kyun Kim, president and CEO of Daedong-USA, Inc. Kioti Tractor Division. “We’re pleased to recognize nearly 90 dealers for demonstrating Kioti’s commitment to providing the best machine-owning experience.”
Of all dealers across North America who achieved 5-Paw status, more than 60 qualified as Certified 5-Paw Dealers and nearly 30 qualified as Premier 5-Paw Dealers, which is the program’s highest level possible.
To receive 5-Paw status, Kioti dealers are assessed annually on their mastery of service, sales, operations, parts support, marketing and customer relations. Dealers who meet or exceed these qualifications receive exclusive benefits as a reward for their achievement, as well as the right to use and display Kioti’s exclusive 5-Paw logo. This logo , the company notes, represents a dealer’s dedication to an outstanding ownership experience and top-level service for each customer who purchases a Kioti tractor, utility vehicle or zero-turn-radius mower. A select number of dealers in the Kioti network receive this qualification each year.
“Kioti dealers across North America are known for exceeding customer expectations. This year’s 5-Paw recipients are a testament to that commitment, and we look forward to another successful year together,” Kim says.