Insta Tip: Take a screen shot of text messages from customers

Duff’s Outdoor Power on Main St. in Wallace, North Carolina, let its customers do the talking in a recent Instagram post.

A text message from a customer to an employee in service relayed an 10-star unsolicited message that ends with “Thanks again for being there for us.”

The dealership has 160 followers, 14 of whom liked the post.

Duff’s, in business for more than 15 years, promotes Exmark, Echo, Billy Goat, Hurricane Power, Tru-Cut and Husqvarna on its website.

Could your dealership turn a recent favorable unsolicited text message into a social media post that helps to promote your shop’s customer service?

OPE Magazine Instagram Tips for 2020

Paul’s Lawn and Garden, Massillon, Ohio — 100 followers

Lone Star Mower, Burleson, Texas — 2,611 followers

Giles Outdoor Power Equipment, Perry, Georgia — 429 followers

Nord Outdoor Power, Bloomington, Illinois — 424 followers

The Boat Guy, Bourne, Massachusetts — 629 followers

LSM Outdoor Power, Keller, Texas — 148 followers

Cutters Outdoor Power Equipment, Lake Charles, Louisiana — 326 followers

Marietta Outdoor Power, Marietta, Ohio — 105 followers

Carl’s Mower and Saw, Ferndale, Washington — 204 followers

Duff’s Outdoor Power on Main St., Wallace, North Carolina — 160 followers

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